Shipping & Delivery Policy

At Pure Quality Milk, we ensure fast and reliable delivery of fresh dairy products to your doorstep.

1. Delivery Areas
We currently deliver in Rawalpindi and Islamabad. Delivery availability may vary depending on your location.

2. Delivery Time
Orders are typically delivered within 4 hours of confirmation.

For subscription customers, delivery is made daily at a fixed time.

3. Delivery Charges

  • Free delivery on orders above Rs. 2999

  • Standard delivery charges may apply on smaller orders

4. Order Confirmation
All orders are confirmed via phone call or WhatsApp before delivery.

5. Delivery Instructions
Please ensure:

  • Someone is available to receive the order

  • Correct address and contact details are provided

6. Failed Delivery & Charges
If our delivery rider is dispatched and reaches your location but is unable to deliver due to:

  • Customer unavailability

  • No one present at the delivery address

A delivery fee of Rs. 200 will be charged.

We may reschedule or cancel the order based on the situation.

7. Product Handling Responsibility
Once the product is delivered, the responsibility of proper storage (refrigeration) lies with the customer.

Pure Quality Milk is not responsible for spoilage due to improper handling after delivery.

8. Contact Us
For delivery-related queries, contact us:

📞 Phone: 051-5919050
💬 WhatsApp: 0335-1799995
📧 Email: hello@purequalitymilk.com

We are committed to delivering fresh and high-quality dairy products with care and reliability.

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